FREELUCY Knowledge Base & User Guide

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Introduction & Important Notes

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FREELUCY is a visual relationship editor extending ServiceNow capabilities to easily create, remap and delete CI relationships.

The application is certified by ServiceNow and is provided by ins·pi free of charge for existing ServiceNow customers. The application is exclusively available in the ServiceNow App Store.

User Interface

The main user interface of FREELUCY contains a variety features:

A –  Select the FREELUCY Logo to receive version information about the application.

B –  Name of the element.

C –  Icon of the element (if available).

D –  Connection point. Click to expand/collapse.

E –  Relationship / Connection line.

F –  Relationship with missing parent/child element. This happens when data gets deleted through API or scripts.

G –  Left hand-side shows all upstream elements and relationships.

H –  Central element used to start FREELUCY to edit its relationships.

I –  Hover a relationship to see its relationship type as a tooltip.

J –  Right-click on an element to see the context menu. Use Open Form to open the form of the element. Use User Guide to open the FREELUCY user guide on the ins·pi website.

K –  Right hand-side shows all downstream elements and relationships.

L –  Hyperlink to freelucy.ins-pi.com.

M –  Table selector. Shows only the tables which the central element can be connected to through suggested relationships.

N –  Search field. Enter a phrase and hit enter to search within the selected table. Use a “*” to show all entries within the table.

O –  Search results. Drag the elements from this list and drop it to the connection points to create relationships.

P –  Pagination used to navigate through the search results. Only shown, when more than 10 entries are found.

Q –  Toggle filter between Show None/Show All tables.

R –  Table filter. Click to hide/show tables.

S –  Commit button. Click to show the summary of changes and final commit of the changes into ServiceNow.

T –  Information about the number not committed changes.

Software Design Description

FREELUCY is a native web application developed on top of the ServiceNow using the available resources and functionalities of the platform. The application does not import or export data without further customizations by the customer.

Third Party Dependencies

FREELUCY is using third-party scripts, which have been included as UI Scripts to ensure, that the applications doesn’t make calls to third-party servers outside of the ServiceNow and customer domains. Additionally, we can make sure, that the versions used can’t be changed without authorization of ins·pi. The list of third party dependencies are documented in the Architecture article.

End User Licensing

The application does not require any additional ServiceNow end user licenses. Please see the terms & conditions for further information.