Good to Know

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  • Designer is notation agnostic
  • You can combine different shape types and notations within a single diagram
  • The diagram content is saved as XML in a ServiceNow table
  • By default, the drawing content (e.g. new relationships) is not submitted into the corresponding ServiceNow tables, and needs to be committed by actively committing it
  • Deleting elements and relationships in the modeling canvas does not delete in the ServiceNow repository
  • You can utilize additional ServiceNow functionality on the Diagram table e.g. workflows, assessments, surveys etc.
  • Create small models by use-case, which can be maintained and approved separately
  • Connect models via hyperlinks
  • Content from other models can be added via XML
  • Open Designer for any user in the organization by providing read access to the diagrams (could have license impact)
  • Include diagrams in dashboard or knowledge articles via iframes, or directly embed in your websites or portals