You can combine different shape types and notations within a single diagram
The diagram content is saved as XML in a ServiceNow table
By default, the drawing content (e.g. new relationships) is not submitted into the corresponding ServiceNow tables, and needs to be committed by actively committing it
Deleting elements and relationships in the modeling canvas does not delete in the ServiceNow repository
You can utilize additional ServiceNow functionality on the Diagram table e.g. workflows, assessments, surveys etc.
Create small models by use-case, which can be maintained and approved separately
Connect models via hyperlinks
Content from other models can be added via XML
Open Designer for any user in the organization by providing read access to the diagrams (could have license impact)
Include diagrams in dashboard or knowledge articles via iframes, or directly embed in your websites or portals
