Frequently Asked Questions
UPM·X and Designer are running 100% on the ServiceNow platform and are inheriting the security layer of the platform.
The enterprise needs to know that their data is secure in the cloud. ServiceNow secures our cloud and your data using multiple technologies and levels of security that has been certified compliant by third-party organizations.
Integrate with single sign-on services using SAML 2.0 and secure your data using access controls by IP address, by user, by role, and using multi-factor authentication.
Protect data at rest using field encryption or our unique Edge Encryption that allows you to maintain your own encryption keys on your network.
We deliver comprehensive geographical and industry compliance, including:
- SSAE 16 SOC1 Type 2
- SSAE 16 SOC2 Type 2
- FDA Quality Management System based on ISO 9001
- FedRAMP Moderate certification (for US government entities)
- InfoSec Registered Assessors Program (for Australian government entities)
- Multi-Tiered Cloud Security Singapore Standard (for Singaporean government entities)
Encryption is a process that scrambles information into a format that unauthorized parties cannot decode or use.
Users who have access to the encryption context can see data encrypted with that particular encryption context. The encryption process requires an administrator to grant an encryption context to users by granting the user an associated role.
Note: Impersonation does not change the encryption contexts available to a user. Even while impersonating, you have only the encryption contexts available to you originally.
After encryption, text fields and attachments are no longer accessible by database tools and cannot be indexed. In addition, users cannot add encrypted fields to a filter. You can encrypt all String fields, including fields provided by default in the system and new fields that you create in the dictionary.
Users with the admin role can activate the Encryption Support plugin.