Lexmark continued its digital transformation from the traditional Shared Services Center (SSC) model to a Global Business Services (GBS) group. A unified governance of activities by end-to-end processes would set Lexmark up for a more agile and sustainable future.
However, Frustrating complexities were hindering transformation and agility.
Under the leadership of Vincent Lacour, Global Business Services - Digital Transformation Director at Lexmark, the GBS unit accelerated its digital transformation to shift toward value creation. A unified governance of activities by end-to-end processes would set Lexmark up for a more agile and sustainable future. And this is where process digitization came into play.
To position itself for digital transformation, Vincent knew that Lexmark and the GBS team had to focus on:
However, to get there, they were faced with critical questions such as:
ins-pi had already guided Lexmark to create an Enterprise Digital Twin with their proprietary solutions UPM-X and Designer, built on the ServiceNow platform.
With an accurate real-time model to help them confidently make business decisions, Vincent and his GBS team now looked to ins-pi’s Designer to help them model process changes across their entire enterprise. Designer offered Vincent and his team:
After digitizing its processes through Designer, Lexmark is now benefiting positively across its entire business processes with:
If you want to see how Vincent Lacour and his team used process digitization with in-depth examples, watch our on-demand webinar here.
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