Designer Release Notes

Full history of all releases and enhancements

We develop our applications in close alignment with the ServiceNow product teams and product roadmaps. The latest Designer release is compatible with all supported ServiceNow versions.

Designer Product Roadmap


In Development

The current release is in development and will be released soon.

Latest Release

Latest available release in the ServiceNow store.


Release under support. Update to latest version recommended!

Out of Support

Release is not supported anymore. Please upgrade to latest version!

Introducing New Functionality
  • “User Settings” table to store user specific settings
  • “Stack View” Visualization with filtering capabilities
  • Save last user stack settings
  • “Word Break” text formatting option
  • “Consolidate / Collapse” option for selected shapes with circle shape showing count
  • “Collapse Descendents” right-click option
  • “u_parent” field supported and recognized when creating Hierarchy Map
  • “Check for updates” right-click option in Content Browser to check if new relationships and elements have been added in the backend
Updates & Improvements
  • Selected Contributors can see and edit private diagram
  • Limit “Open in Designer” selections to max 20 entries
  • Loading speed in Presentation Mode
  • Allowing Personal Filters to compliment Global Filters set by administrator
  • “Categories” added to DIAGRAM Ribbon
Bug & Issue Fixes
  • Relationship Definition style not applied
  • Duplicated Indicator Breakdowns
  • Wrong tooltip in Content Browser
  • “Share” hyperlink missing “”
  • Moving multiple shapes resets relationships positioning
  • Name is same for duplicated or copied shapes when reloading diagram
  • Notes field sticks on Shape Edit Form and does not follow scrolling
  • Lookup error in Shape Edit Form for Class Fields
  • Save & Open Diagram issues in Safari
Introducing New Functionality
  • “Stack View” Visualization
  • “Class fields” to define temporary fields for future state elements
  • “Relationship fields” to define temporary fields for future state relationships
  • “Consumers” based group access rights by diagram
  • New SVG UPM·X shape library icons
Updates & Improvements
  • Merging UPM·X related shape libraries into a single shape library
  • Changing UPM·X shapes background colors to white in shape libraries and class definitions
  • Moving shapes distance with arrow keys extended
  • Optimizing speed and algorithm when building Hierarchy Map
  • Optimizing speed when drawing relationships
  • Improving overall performance and speed when handling multiple hundred elements and relationships
  • Improving Visio import & export capabilities
  • Recaptured all applications files for Install / Install + Demo / Install + Update
Bug & Issue Fixes
  • Jumping Shapes in Full-screen mode
  • Issue when saving diagrams > 300 elements and > 600 relationships
  • Connecting existing relationships to another shape keeps not allowed relationship type
  • Redundant relationships not shown
  • Repository Filter does not apply on hierarchy map
  • Relationships stick when using autolayout
  • List of Indicators is not updated in presentation mode
  • First workflow is skipped when Designer is installed to avoid error log file entries
  • Cloning diagram goes back to cloned diagram
  • Missing name when editing shape data
  • Designer variable not supported in Class Definition styling
  • Designer variable not supported in Shape Library style definition
  • Removed vertical line while Presentation mode was loading
  • Syncing relationship fields changed relationship fields positions
  • Syncing relationship fields hangs for not selected relationship fields
  • Setting relationship fields
  • Relationship fields text is not wrapping
  • Adding shapes with relationship fields to container not possible
  • Relationships breakpoints are fixed due to auto-layout
  • Designer crashes when loading >500 relationships
  • Drawing relationships take long when having hundreds of shapes
  • Format of recently committed relationships is changing when reloading Diagram
  • Selecting Element in Edit Form does not change Name field
Introducing New Functionality
  • “Hierarchy Map” to auto-create capability diagrams
  • “Open Diagram” form with personal and recent diagrams
  • “Sync Name & Indicators” right-click option in content browser
  • Image compression option when dropping images
  • Indicator switch on/off option in Indicator form
  • “Contributors” field to restrict Diagram editors in Diagram form
  • Icon with hyperlink to Designer Knowledge Base and User Guide on ins·pi website
  • Horizontal and vertical Autolayout option selection when loading relationships
Updates & Improvements
  • Rotation overlay symbol position to avoid overlap with other symbols
  • Class definition logic to consider table name instead of  table label
  • New demo diagrams as part of demo data installation
  • New indicators & indicator breakdowns as part of demo data installation
  • Shape positioning speed when using the arrow keys
Bug & Issue Fixes
  • Image recognition issue when drag & drop into canvas
  • Frame highlighting issue when dropping image into canvas
  • Shape positioning issue in full-screen mode
  • Recognition issue of deleted elements
  • Changing details when copying shapes
  • Minor layout issues in Internet Explorer
  • HOP functionality hanging when Indicators are active
  • Empty Indicators when Class definitions are deactivated
  • Highlighting shapes when containers are used
  • Indicators showing multiple times
  • Check-in not performing automatically after 2 hours
  • Multiple relationships of same type are not shown
  • Original diagram is showed instead of the cloned version when creating a clone
  • Saving >400 elements & >600 relationships
  • Jumping elements when modeling in full-screen mode
  • Relationship waypoints stick when repositioning
  • Replicating new committed relationships visually when querying relationships again
  • Stencil markup with variable “designer“ fixed in class definitions
  • Stencil markup with variable “designer“ fixed in shape definitions
  • Vertical line showing in presentation mode while loading
  • Resetting relationship fields position when Syncing relationship fields content via Content Browser
  • Various smaller issues
Introducing New Functionality
  • “Repository Filter” to filter Repository Browser search results with Global and Personal settings
  • “HOP” feature in Content browser to auto-load relationships and content for 1-5 Hops with configurable table and relationship filters
  • “HOP” feature as a right-click option on shapes
  • “Sync Name & Indicator” right-click option in Content Browser
  • Option to use Repository Filter settings on Hop feature
  • “Select” right-click option in Content browser
  • “Highlight” right-click option in Content browser
  • “Process Flow” formatter in Diagrams form
  • Auto-mapping of relationships, where first suggested relationship is automatically selected when connecting two shapes with tables defined
  • “Layer symbol” in Presentation mode to add and display user specific comments on diagram
  • “Comments” feature in Presentation mode
  • Support for “Container open/close” in Presentation mode
  • “Auto-selection of relationship type”, where the first relationship type is selected automatically, while creating a relationship between 2 shapes with defined tables
  • “Preview Image” creation of Diagram while saving (supported in modern browsers only)
  • “Designer logo” with a new logo
  • “Presentation mode” overlay symbols layout and design
  • “Presentation mode” loading symbol
  • Moving User Guide from ServiceNow help file to
Bug & Issue Fixes
  • “Presentation mode” double URL issue
  • “Location Symbol” in Archimate 3.0 library
  • Diagram Save issue when relationships exist with a loose end-point
  • “Edit Shape” form, where all data is displayed instead of table-related data
  • “Class Definitions Display Name” where the selected Display Name field was not used consequently in Repository Browser and Shapes
  • Removing “Edit in Designer” button in Presentation mode
Introducing New Functionality
  • “Visio” import in INSERT ribbon which allows basic Visio layout import
  • “Visio” export in DIAGRAM/Export ribbon which allows basic Visio layout export
  • Tablet support 1024×768 resolution
  • “Relationship Definitions” table to define styling for relationships
  • “Relationship Fields” in INSERT ribbon which allows to display up to three different fields on relationships
  • “Indicator Range” to process a range of values for Indicators
  • “Auto-save Diagram” option for every 15 minutes to prevent ServiceNow auto-logout
  • “EAM Dashboard” shape library
Updates & Improvements
  • “Welcome Page” layout and functionality
  • “Private” option change to save value immediately when set in Designer canvas
  • Initial Diagram load logic to auto-fit entire Diagram into screen
Bug & Issue Fixes
  • Indicator styling issue on Containers
  • Indicator styling issue on Swimlanes
  • PNG export layout issue in Chrome
  • “Private” by disabling option for login users who are not the creator
  • “Blueprints” change save issue in Designer canvas
  • ACL setting in “State” field to make it visible for Designer Users
  • Diagram merging under “Edit diagram” option
  • Hyper-link issues in “SVG export”
  • London styles for tooltips
  • “Repository Browser” display names accordingly to Class definitions Display Name value
  • CTLR+D behavior to avoid creating clones of shapes
  • Removed “asset” role from Designer roles & groups
  • Removed “dependency_view” role from Designer roles & groups
Introducing New Functionality
  • “Checkout” functionality
  • “Checkout” field on diagrams table
  • “Checkout by” field on diagrams table
  • “Checkout date” field on diagrams table
  • “Find Window” in right-hand panel
  • “Relationship Grouping” in right-hand panel
  • Pop-up message when copying “presentation link”
  • Pop-up message when copying “diagram link”
  • Diagram names shown in browser tab in presentation mode
  • Additional pre-defined Indicators & Indicator Breakdowns
  • Replacing “More Shapes” button with an icon in left-hand panel
Bug & Issue Fixes
  • Styling issues when performing bulk changes
  • Replacing multiple shapes
  • Moving content
  • Relationships sticking to connection points
  • “Show in Designer” when the name contains # symbol
  • Overlay symbols position of shapes
  • “Saving label” position error
  • Changes in blueprint is not saved in back-end
  • Firefox and Internet Explorer related issues where shape library is not loading
Introducing New Functionality
  • “Ribbons” user interface
  • “Full Screen” mode
  •  “Paging” for Repository Browser search
  • “Cisco Storage” shape library
  • “Cisco Switches” shape library
  • “Cisco Wireless” shape library
  • “Office” shape library
  • “Office Clouds” shape library
  • “Office Communications” shape library
  • “Office Concepts” shape library
  • “Office Databases” shape library
  • “Office Devices” shape library
  • “Office Security” shape library
  • “Office Servers” shape library
  • “Office Services” shape library
  • “Office Sites” shape library
  • “Office Users” shape library
  • “Rack APC” shape library
  • “Rack Cisco” shape library
  • “Rack Dell” shape library
  • “Rack F5” shape library
  • “Rack General” shape library
  • “Rack HP” shape library
  • “Rack IBM” shape library
  • “Rack Oracle” shape library
  • “Veeam 2D” shape library
  • “Veeam 3D” shape library
  • “Information Object Attribute” shape in UPM·X library to support UPM·X V2.2 data model
  • Auto-creation of Indicator Breakdowns for fields having choice field values
Updates & Improvements
  • Extending “Content Browser” with grouping by an object and relationships type
  • Extending x_inpgh_des_user role with asset role
  • Updating User Guide and snapshots with the latest changes
Introducing New Functionality
  • Configurable “Shape Libraries” with ACL support
  • “Shape Library” table to define shape libraries
  • “Shapes” table to define individual shapes with custom styling and stencils to be used in shape libraries
  • “Shape Libraries” application menu under Designer/Configuration
  • “Mind Mapping” shape library
  • “Org Chart” shape library
  • “UPM·Miscellaneous” shape library
  • “Swimlanes & Containers” shape library
  • “AWS Analytics” shape library
  • “AWS Application Services” shape library
  • “AWS Artificial Intelligence” shape library
  • “AWS Business Productivity” shape library
  • “AWS Compute” shape library
  • “AWS Contact Center” shape library
  • “AWS Database” shape library
  • “AWS Desktop & App Streaming” shape library
  • “AWS Developer Tools” shape library
  • “AWS Game Development” shape library
  • “AWS General” shape library
  • “AWS Groups” shape library
  • “AWS Internet of Things” shape library
  • “AWS Management Tools” shape library
  • “AWS Messaging” shape library
  • “AWS Migration” shape library
  • “AWS Mobile Services” shape library
  • “AWS Network & Content Delivery” shape library
  • “AWS On-Demand Workforce” shape library
  • “AWS SDK” shape library
  • “AWS Security Identity & Compliance” shape library
  • “AWS Storage” shape library
  • “AWS 3D” shape library
  • “Google Cloud” shape library
  • “Azure” shape library
  • “Cisco Buildings” shape library
  • “Cisco Computers & Peripherals” shape library
  • “Cisco Controllers & Modules” shape library
  • “Cisco Directors” shape library
  • “Cisco Hubs & Gateways” shape library
  • “Cisco Misc” shape library
  • “Cisco Modems & Phones” shape library
  • “Cisco People” shape library
  • “Cisco Routers” shape library
  • “Cisco Security” shape library
  • “Cisco Servers” shape library
  • “Checking user privileges” message for shape libraries during application launch
  • “Show in Designer” UI action (button) for Base Configuration item table to show the selected elements related items directly in Designer in a list (for multiple selections) and form view.
Updates & Improvements
  • Increased PNG export resolution in presentation mode
  • Enhancing the list of indicators with alphabetical order
  • Enhancing Shape Library search
  • Enhancing Indicators and Indicator Breakdowns with “Domain Separation”
  • Enhancing Shape Libraries and Shapes with “Domain Separation”
  • Fixing issue when removing selected indicator
  • Removing pop-up window from presentation mode
Introducing New Functionality
  • “Indicators” to color background, edge and corner for pre-defined measures
  • “Indicator Legends” which are added bottom left to the diagram
  • “Indicators table” to define indicators
  • “Indicator Breakdowns table” to define indicator breakdowns
  • “Indicators” application menu visible for Designer admin
  • “Indicators” menu under Extras
  • Overlay symbol on relationships
  • “Actor” shape in UPM·X library to support UPM·X V2.0 data model
  • “Channel” shape in UPM·X library to support UPM·X V2.0 data model
  • “Component” shape in UPM·X library to support UPM·X V2.0 data model
  • “Market” shape in UPM·X library to support UPM·X V2.0 data model
  • “Technical Capability” shape in UPM·X library to support UPM·X V2.0 data model
  • “Present” button in Elements related list
Updates & Improvements
  • Enhancing “Present” mode with zoom, print, export and edit capabilities
  • Improving performance to support >10.000.000 relationships
  • Updating UI Action “Copy Diagram URL” to include a URL for present mode
  • Removing check of existing relationships when hovering an element
Bug & Issue Fixes
  • Not all relationships between two elements are visible
  • Overlapping of overlay symbols when shape width is <120 pixel
  • Hyperlink icon not visible for shapes without associated tables
  • Auto-correction of relationship directions and anchor points
Introducing New Functionality
  • “Display Name” field in the class definition table, which will be used as shape name and search field for repository browser
  • “Welcome Window”
  • Loading status about Designer initialization, shape library, diagram, templates, elements & relationships in Welcome Window
  • “Load Sync” i.e. check of diagram content against repository data while loading Designer in Welcome Window showing committed and deleted elements & relationships since last save
  • Highlighting of committed and deleted elements & relationships in canvas
  • Categories for diagrams for logical grouping
  • Highlighting relationship when a parent or child shape changes
  • Tooltips on relationships in content browser
Updates & Improvements
  • Enhancing Designer loading performance by replacing sync with async queries
  • Removing PNG & SVG export menu entries from not supported browsers
Bug & Issue Fixes
  • Relationship direction issue for suggested relationships
  • Recognition issue in deleted elements and relationships
  • Issue when duplicating shapes containing a reference to table
  • Tooltips on relationships
  • Tooltips on shapes
Introducing New Functionality
  • Categories for Class definitions for logical grouping
  • Categories for Diagrams for logical grouping
  • Extending new class definitions including ServiceNow APM and PPM
  • Active true/false option for class definitions to turn-on/off tables in Designer browser
  • “Auto Layout” option under Extras menu to enable/disable auto layout when loading relationships, references and parent/child
  • Content browser to represent diagram content as list view
  • Concept to distinguish committed and not committed elements & relationships (CI relationships) in content browser
  • Elements table to store committed and not committed diagram element content
  • Relationship table to store committed and not committed diagram relationship content
  • Related lists for elements and relationships as part of a diagram form showing the diagram content
  • New role “x_inpgh_des.commit” with privilege to commit elements and relationships
  • “Commit” UI action both on elements and relationships table
  • Private option on diagrams to hide diagrams from other users
  • Domain separation support for a diagram, class definition and template tables
  • Image based “network” shape library
  • “Show Timeline” and “Show Workflow” related links in diagram form
  • Field labels (tooltips) for all fields in ServiceNow forms and lists
  • New calculated field “#Total Elements” in diagrams table
  • New calculated field “#Total Relationships” in diagrams table
  • New calculated field “#Not Committed Elements” in diagrams table
  • New calculated field “#Not Committed Relationships” in diagrams table
  • Commit Overview dashboard
  • Line Jumps
Updates & Improvements
  • Displaying “Display name” instead of “Short Description” instead of “Name” if the field does not exist for shapes
  • Wildcard “*” search in shape library
  • Supporting old diagrams compatibility with content browser
  • Supporting custom images in shapes via style definitions
  • Shape Element data form to select table, element, name, notes, expected start & stop date and tooltip
  • Shape Relationship data form to select type, name, notes, expected start & stop date and tooltip
  • Renaming “Design Assessment Group” to “Designer – Design Assessment Group”
  • Renaming “Architecture Committee” to “Designer – Architecture Committee”
  • Changing “Related Element” from field type Reference to Document ID, which will allow to relate a diagram to any element
Bug & Issue Fixes
  • Creation of templates including relationships loaded from browser
  • Overlay symbol issue showing up on multiple shapes
  • New class definition image in the user’s guide
  • Vertical margins in content browser in chrome for windows
Introducing New Functionality
  • IT4IT shape library and stencils
  • Matrix Shape to create landscape views
  • BPMN 2.0 Choreography stencil
  • pop-up message when trying to save an approved diagram
  • diagram information in Extras context menu, which adds diagram metadata to the drawing
  • personal and global templates
  • Business Model Canvas template
  • IT4IT legend template and a model example
  • Header template
  • Footer template
  • Approval template
  • Decline template
  • Update Required template
  • Designer Reader role
  • Extending Application Cross-Scope Access privileges with additional tables
Bug & Issue Fixes
  • IE11 bug
  • UPM·X shape resize bug
  • Browser search issue
Introducing New Functionality
  • Introduced ServiceNow shape library
  • Overview Dashboard showing diagram status
  • Overlay symbol with direct hyperlink to the element form
  • Overlay symbol for custom hyperlinks (shows element form hyperlink by default)
  • Overlay symbol to load reference fields (shown as blue relationships with name of reference field)
Updates & Improvements
  • Compatibility with the latest ServiceNow Istanbul release
  • Renaming overlay symbol tooltip to load relationships to “Show related elements”
  • Renaming overlay symbol tooltip to load parent/child to “Show parent/child”
  • Improving performance to support >500.000 relationships
  • Improving speed to load relationships on demand
  • Extending Application Cross-Scope Access privileges with additional tables
  • Supporting List V3 for Open & Present UI action in Diagrams table
Bug & Issue Fixes
  • Fixing UPM·X shape height & width scaling
Introducing New Functionality
  • New tab browser which includes the repository browser with table search and results
  • 2-step Diagram approval workflow
  • Class definition table
  • Class definition table which defines the available tables for table search
  • Class definition table which supports style, width and height definitions for shapes
  • Class definitions for 64 tables including UPM·X
  • Overlay symbol to load relationships (from cmdb_ci_rel table)
  • Overlay symbol to load parent/child (from parent reference field)
Updates & Improvements
  • Improving overall performance for search results
  • Fixing Internet Explorer issue with table search in repository browser
Bug & Issue Fixes
  • Fixing column width fixed for table shape
Initial release