Frequently Asked Questions

 


Compatibility (7)

UPM·X is natively part of ServiceNow and runs on all browsers supported by ServiceNow. The recommended browser is the latest version of Google Chrome.

As we started the development of our Unified Portfolio Management (UPM) solution in 2015 we have been the first ones creating the Business Application, Business Capability, Information Object etc. tables in ServiceNow. Meanwhile, those tables have been added by ServiceNow as they are becoming a commodity. The naming redundancy is because of historic reasons. With UPM·X V4.0 we have eliminated the naming redundancies. Existing customers can see those tables with an UPM·X extension e.g. Business Application UPM·X. 

With APM you can create a portfolio of applications and manage them. With Designer you can create visual diagrams and models based on the APM and ServiceNow data including current state and future state models. This may fulfill most organization’s needs at short-term. Enterprise Architecture is just more than managing portfolios and creating architecture diagrams. That’s why you need UPM·X.

Recently and finally the ServiceNow CMDB data model got a name: CSDM—Common Services Data Model and new tables have been added e.g. Business Application as those are getting now commodity on the market.  Since we have started the development of UPM·X in 2015, it’s 100% build extending natively the CMDB data model, ergo it is part of the CSDM. UPM·X brings the CSDM to the next level by bringing conceptional, logical and physical architecture together. 

No. UPM·X does not require any other ServiceNow module.

Yes. UPM·X enriches the APM module with additional features and a full EA meta model. 

Remember, that UPM·X requires only the basic ServiceNow installation with no further plugins, but gets stronger with additional plugins.  

Designer (7)

There are a lot of benefits running UPM·X and/or Designer application(s) on the ServiceNow platform:

  • The application is certified and approved by ServiceNow
  • Quick installation and availability of the solution on multiple instances immediately
  • Fully multi-tenant SaaS support
  • No local or client installations required
  • Quick enablement and implementation time-frames
  • No integration requirements
  • Direct access to all CMDB tables and any other data in ServiceNow
  • Long-term sustainable upgrade strategy
  • High availability and secure solutions
  • Minimum administration and maintenance effort
  • Low consultancy and customization effort
  • Transparent total cost of ownership (TCO)

Our licensing model is based on ServiceNow’s licensing model. Designer and UPM·X subscription packages included ServiceNow Embedded Platform Runtime User licenses for Readers and Editors.

Unlimited user packages both for Readers and Editors are available.

With APM you can create a portfolio of applications and manage them. With Designer you can create visual diagrams and models based on the APM and ServiceNow data including current state and future state models. This may fulfill most organization’s needs at short-term. Enterprise Architecture is just more than managing portfolios and creating architecture diagrams. That’s why you need UPM·X.

ins·pi’s business model focuses on cloud services only to respond to the global 2000 and fortune 500 company’s requirements world-wide. We see cloud services as an important step to digitalize enterprises, reduce complexity, reduce cost and improve agility.

ins·pi has chosen ServiceNow’s Enterprise Cloud infrastructure, which has proved itself as one of the most robust, fast and reliable solution on the market.

Featuring a unique, multi‑instance architecture, the ServiceNow Enterprise Cloud delivers industry‑leading availability and redundancy. Highly secure features protect customer data and conform to the highest levels of compliance and regulation. The ServiceNow Enterprise Cloud can scale to the needs of the largest global enterprises.

If you are interested in trying Designer for free, just follow this link to start your 30 days free trial.

UPM·X and Designer are running 100% on the ServiceNow platform and are inheriting the security layer of the platform.

The enterprise needs to know that their data is secure in the cloud. ServiceNow secures our cloud and your data using multiple technologies and levels of security that has been certified compliant by third-party organizations.

Integrate with single sign-on services using SAML 2.0 and secure your data using access controls by IP address, by user, by role, and using multi-factor authentication.

Protect data at rest using field encryption or our unique Edge Encryption that allows you to maintain your own encryption keys on your network.

We deliver comprehensive geographical and industry compliance, including:

  • ISO27001
  • SSAE 16 SOC1 Type 2
  • SSAE 16 SOC2 Type 2
  • FDA Quality Management System based on ISO 9001
  • FedRAMP Moderate certification (for US government entities)
  • InfoSec Registered Assessors Program (for Australian government entities)
  • Multi-Tiered Cloud Security Singapore Standard (for Singaporean government entities)

Encryption is a process that scrambles information into a format that unauthorized parties cannot decode or use.

Users who have access to the encryption context can see data encrypted with that particular encryption context. The encryption process requires an administrator to grant an encryption context to users by granting the user an associated role.

Note: Impersonation does not change the encryption contexts available to a user. Even while impersonating, you have only the encryption contexts available to you originally.

After encryption, text fields and attachments are no longer accessible by database tools and cannot be indexed. In addition, users cannot add encrypted fields to a filter. You can encrypt all String fields, including fields provided by default in the system and new fields that you create in the dictionary.

Users with the admin role can activate the Encryption Support plugin.

Both UPM·X & Designer are fully supporting ServiceNow’s multi-tenancy where data and configuration can be separated for different organizations within the enterprise.

The key difference for the Enterprise Cloud is an advanced architecture called, multi-instance, giving every customer its own unique logic and database. This means all customers are able to fully customize their cloud services without the need to combine their data with any other customer instance.

Instances are deployed per-customer basis, allowing the multi-instance cloud to scale horizontally and infinitely.

Advanced High Availability allows us to move customer instances quickly out of harm’s way for routine maintenance and unexpected issues.

Installation (4)

There are a lot of benefits running UPM·X and/or Designer application(s) on the ServiceNow platform:

  • The application is certified and approved by ServiceNow
  • Quick installation and availability of the solution on multiple instances immediately
  • Fully multi-tenant SaaS support
  • No local or client installations required
  • Quick enablement and implementation time-frames
  • No integration requirements
  • Direct access to all CMDB tables and any other data in ServiceNow
  • Long-term sustainable upgrade strategy
  • High availability and secure solutions
  • Minimum administration and maintenance effort
  • Low consultancy and customization effort
  • Transparent total cost of ownership (TCO)

ins·pi’s business model focuses on cloud services only to respond to the global 2000 and fortune 500 company’s requirements world-wide. We see cloud services as an important step to digitalize enterprises, reduce complexity, reduce cost and improve agility.

ins·pi has chosen ServiceNow’s Enterprise Cloud infrastructure, which has proved itself as one of the most robust, fast and reliable solution on the market.

Featuring a unique, multi‑instance architecture, the ServiceNow Enterprise Cloud delivers industry‑leading availability and redundancy. Highly secure features protect customer data and conform to the highest levels of compliance and regulation. The ServiceNow Enterprise Cloud can scale to the needs of the largest global enterprises.

UPM·X is a “scoped application” natively build on and certified by ServiceNow. We call it native, as it is 100% build on ServiceNow and does not differ from any other ServiceNow plugin. It doesn’t need any integration or continuous maintenance of an integration which will save you time and resources. So you can focus on your enterprises architecture and not on the architecture of your EA tool. This is a unique approach and you will not find any other application similar to UPM·X on the market.

There is no need to change anything on your installation, or to migrate data. You can continue using the original UPM·X tables without any side effects. New customers have the choice to select any of those tables. But do not use both tables in parallel unless you have a good reason to do so.   

Licensing (1)

Our licensing model is based on ServiceNow’s licensing model. Designer and UPM·X subscription packages included ServiceNow Embedded Platform Runtime User licenses for Readers and Editors.

Unlimited user packages both for Readers and Editors are available.

Metamodel (4)

UPM·X is extending ServiceNow’s CMDB base table and is part of the same database. Technically, there is no difference between the e.g. Service table coming with ServiceNow and the Vision table coming with UPM·X. UPM·X tables can create relationships to ServiceNow tables and vice versa, as it uses the same features and platform capabilities e.g. access rights, workflow engine, reporting, dashboarding, etc.   

As we started the development of our Unified Portfolio Management (UPM) solution in 2015 we have been the first ones creating the Business Application, Business Capability, Information Object etc. tables in ServiceNow. Meanwhile, those tables have been added by ServiceNow as they are becoming a commodity. The naming redundancy is because of historic reasons. With UPM·X V4.0 we have eliminated the naming redundancies. Existing customers can see those tables with an UPM·X extension e.g. Business Application UPM·X. 

Recently and finally the ServiceNow CMDB data model got a name: CSDM—Common Services Data Model and new tables have been added e.g. Business Application as those are getting now commodity on the market.  Since we have started the development of UPM·X in 2015, it’s 100% build extending natively the CMDB data model, ergo it is part of the CSDM. UPM·X brings the CSDM to the next level by bringing conceptional, logical and physical architecture together. 

Yes. ServiceNow provides the markets most flexible platform with extensibility of the metamodel within seconds with over 40 types of fields. UPM·X is an extension of the ServiceNow metamodel and can be configured like any other ServiceNow table.

Multi-tenancy (1)

Both UPM·X & Designer are fully supporting ServiceNow’s multi-tenancy where data and configuration can be separated for different organizations within the enterprise.

The key difference for the Enterprise Cloud is an advanced architecture called, multi-instance, giving every customer its own unique logic and database. This means all customers are able to fully customize their cloud services without the need to combine their data with any other customer instance.

Instances are deployed per-customer basis, allowing the multi-instance cloud to scale horizontally and infinitely.

Advanced High Availability allows us to move customer instances quickly out of harm’s way for routine maintenance and unexpected issues.

Security (1)

UPM·X and Designer are running 100% on the ServiceNow platform and are inheriting the security layer of the platform.

The enterprise needs to know that their data is secure in the cloud. ServiceNow secures our cloud and your data using multiple technologies and levels of security that has been certified compliant by third-party organizations.

Integrate with single sign-on services using SAML 2.0 and secure your data using access controls by IP address, by user, by role, and using multi-factor authentication.

Protect data at rest using field encryption or our unique Edge Encryption that allows you to maintain your own encryption keys on your network.

We deliver comprehensive geographical and industry compliance, including:

  • ISO27001
  • SSAE 16 SOC1 Type 2
  • SSAE 16 SOC2 Type 2
  • FDA Quality Management System based on ISO 9001
  • FedRAMP Moderate certification (for US government entities)
  • InfoSec Registered Assessors Program (for Australian government entities)
  • Multi-Tiered Cloud Security Singapore Standard (for Singaporean government entities)

Encryption is a process that scrambles information into a format that unauthorized parties cannot decode or use.

Users who have access to the encryption context can see data encrypted with that particular encryption context. The encryption process requires an administrator to grant an encryption context to users by granting the user an associated role.

Note: Impersonation does not change the encryption contexts available to a user. Even while impersonating, you have only the encryption contexts available to you originally.

After encryption, text fields and attachments are no longer accessible by database tools and cannot be indexed. In addition, users cannot add encrypted fields to a filter. You can encrypt all String fields, including fields provided by default in the system and new fields that you create in the dictionary.

Users with the admin role can activate the Encryption Support plugin.

Trial (2)

If you are interested in trying UPM·X for free, just follow this link to start your 30 days free trial.

If you are interested in trying Designer for free, just follow this link to start your 30 days free trial.

UPM·X (17)

There are a lot of benefits running UPM·X and/or Designer application(s) on the ServiceNow platform:

  • The application is certified and approved by ServiceNow
  • Quick installation and availability of the solution on multiple instances immediately
  • Fully multi-tenant SaaS support
  • No local or client installations required
  • Quick enablement and implementation time-frames
  • No integration requirements
  • Direct access to all CMDB tables and any other data in ServiceNow
  • Long-term sustainable upgrade strategy
  • High availability and secure solutions
  • Minimum administration and maintenance effort
  • Low consultancy and customization effort
  • Transparent total cost of ownership (TCO)

UPM·X is natively part of ServiceNow and runs on all browsers supported by ServiceNow. The recommended browser is the latest version of Google Chrome.

UPM·X is extending ServiceNow’s CMDB base table and is part of the same database. Technically, there is no difference between the e.g. Service table coming with ServiceNow and the Vision table coming with UPM·X. UPM·X tables can create relationships to ServiceNow tables and vice versa, as it uses the same features and platform capabilities e.g. access rights, workflow engine, reporting, dashboarding, etc.   

Our licensing model is based on ServiceNow’s licensing model. Designer and UPM·X subscription packages included ServiceNow Embedded Platform Runtime User licenses for Readers and Editors.

Unlimited user packages both for Readers and Editors are available.

As we started the development of our Unified Portfolio Management (UPM) solution in 2015 we have been the first ones creating the Business Application, Business Capability, Information Object etc. tables in ServiceNow. Meanwhile, those tables have been added by ServiceNow as they are becoming a commodity. The naming redundancy is because of historic reasons. With UPM·X V4.0 we have eliminated the naming redundancies. Existing customers can see those tables with an UPM·X extension e.g. Business Application UPM·X. 

With APM you can create a portfolio of applications and manage them. With Designer you can create visual diagrams and models based on the APM and ServiceNow data including current state and future state models. This may fulfill most organization’s needs at short-term. Enterprise Architecture is just more than managing portfolios and creating architecture diagrams. That’s why you need UPM·X.

Recently and finally the ServiceNow CMDB data model got a name: CSDM—Common Services Data Model and new tables have been added e.g. Business Application as those are getting now commodity on the market.  Since we have started the development of UPM·X in 2015, it’s 100% build extending natively the CMDB data model, ergo it is part of the CSDM. UPM·X brings the CSDM to the next level by bringing conceptional, logical and physical architecture together. 

ins·pi’s business model focuses on cloud services only to respond to the global 2000 and fortune 500 company’s requirements world-wide. We see cloud services as an important step to digitalize enterprises, reduce complexity, reduce cost and improve agility.

ins·pi has chosen ServiceNow’s Enterprise Cloud infrastructure, which has proved itself as one of the most robust, fast and reliable solution on the market.

Featuring a unique, multi‑instance architecture, the ServiceNow Enterprise Cloud delivers industry‑leading availability and redundancy. Highly secure features protect customer data and conform to the highest levels of compliance and regulation. The ServiceNow Enterprise Cloud can scale to the needs of the largest global enterprises.

If you are interested in trying UPM·X for free, just follow this link to start your 30 days free trial.

No. UPM·X does not require any other ServiceNow module.

Yes. UPM·X enriches the APM module with additional features and a full EA meta model. 

UPM·X and Designer are running 100% on the ServiceNow platform and are inheriting the security layer of the platform.

The enterprise needs to know that their data is secure in the cloud. ServiceNow secures our cloud and your data using multiple technologies and levels of security that has been certified compliant by third-party organizations.

Integrate with single sign-on services using SAML 2.0 and secure your data using access controls by IP address, by user, by role, and using multi-factor authentication.

Protect data at rest using field encryption or our unique Edge Encryption that allows you to maintain your own encryption keys on your network.

We deliver comprehensive geographical and industry compliance, including:

  • ISO27001
  • SSAE 16 SOC1 Type 2
  • SSAE 16 SOC2 Type 2
  • FDA Quality Management System based on ISO 9001
  • FedRAMP Moderate certification (for US government entities)
  • InfoSec Registered Assessors Program (for Australian government entities)
  • Multi-Tiered Cloud Security Singapore Standard (for Singaporean government entities)

Encryption is a process that scrambles information into a format that unauthorized parties cannot decode or use.

Users who have access to the encryption context can see data encrypted with that particular encryption context. The encryption process requires an administrator to grant an encryption context to users by granting the user an associated role.

Note: Impersonation does not change the encryption contexts available to a user. Even while impersonating, you have only the encryption contexts available to you originally.

After encryption, text fields and attachments are no longer accessible by database tools and cannot be indexed. In addition, users cannot add encrypted fields to a filter. You can encrypt all String fields, including fields provided by default in the system and new fields that you create in the dictionary.

Users with the admin role can activate the Encryption Support plugin.

UPM·X is a “scoped application” natively build on and certified by ServiceNow. We call it native, as it is 100% build on ServiceNow and does not differ from any other ServiceNow plugin. It doesn’t need any integration or continuous maintenance of an integration which will save you time and resources. So you can focus on your enterprises architecture and not on the architecture of your EA tool. This is a unique approach and you will not find any other application similar to UPM·X on the market.

Remember, that UPM·X requires only the basic ServiceNow installation with no further plugins, but gets stronger with additional plugins.  

There is no need to change anything on your installation, or to migrate data. You can continue using the original UPM·X tables without any side effects. New customers have the choice to select any of those tables. But do not use both tables in parallel unless you have a good reason to do so.   

Both UPM·X & Designer are fully supporting ServiceNow’s multi-tenancy where data and configuration can be separated for different organizations within the enterprise.

The key difference for the Enterprise Cloud is an advanced architecture called, multi-instance, giving every customer its own unique logic and database. This means all customers are able to fully customize their cloud services without the need to combine their data with any other customer instance.

Instances are deployed per-customer basis, allowing the multi-instance cloud to scale horizontally and infinitely.

Advanced High Availability allows us to move customer instances quickly out of harm’s way for routine maintenance and unexpected issues.

Yes. ServiceNow provides the markets most flexible platform with extensibility of the metamodel within seconds with over 40 types of fields. UPM·X is an extension of the ServiceNow metamodel and can be configured like any other ServiceNow table.

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