Frequently Asked Questions

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Multi-tenancy (1)

Both UPM·X & Designer are fully supporting ServiceNow’s multi-tenancy where data and configuration can be separated for different organizations within the enterprise.

The key difference for the Enterprise Cloud is an advanced architecture called, multi-instance, giving every customer its own unique logic and database. This means all customers are able to fully customize their cloud services without the need to combine their data with any other customer instance.

Instances are deployed per-customer basis, allowing the multi-instance cloud to scale horizontally and infinitely.

Advanced High Availability allows us to move customer instances quickly out of harm’s way for routine maintenance and unexpected issues.

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