Farrell Hough, Senior Vice President of Customer Workflows at ServiceNow, explained how to help people in need faster during the crisis.

Farrell Hough, Senior Vice President of Customer Workflows at ServiceNow, explained how to help people in need faster during the crisis. 890 501 ins·pi

How the crisis is changing workflows worldwide

SOURCE: ServiceNow & Computerwoche.de

The ServiceNow User Congress which took place in May 2020 provided deep insights into the importance of being able to change business processes and workflows quickly during a crisis.

One of the highlights of the first week of the conference was the presentation by Eric-Stephan Neill, Enterprise Architect at printer manufacturer Lexmark. He demonstrated how Lexmark, using ins·pi’s Designer and UPM·X, used its ServiceNow CMDB to provide a library of “digital assets”. Static artifacts are transformed into dynamic objects through real live connections and the relationships to one another.

In this way, Lexmark’s digital asset team is able to directly link technology components with a “catalog” of business processes, activities and tasks. This library is now being used to simplify processes, standardize workflows and raise awareness of technical debt. In the long term, the digital asset library should serve to offer the digital transformation internally as a service.

Find out more about UPM·X – the Enterprise Architecture Management Solution natively running on ServiceNow—without any integration.

and Designer – a real-time diagraming and modeling solution, native to the ServiceNow platform.