LUCY Knowledge Base & User Guide

Tip: Start typing in the input box for immediate search results.

Welcome to the LUCY Knowledge Base & User Guide

Use the search at the top to quickly search for terms, or use the left-hand navigation to access the articles directly.

In today‘s Information Age, businesses need a deep understanding of the interdependencies across processes, applications, technologies, and more. Maintaining those relationships will provide the basis for impact analysis and better decision making.
Editing relationships is tricky for end users, requiring deep subject expertize and understanding of the underlying meta-model. Therefore, most relationships are missing, wrong or outdated, which impacts the required analysis insight.

A smart-cut to manage relationships is LUCY.

LUCY is a visual relationship editor extending ServiceNow capabilities to create, remap and delete relationships easily. Its drag & drop simplicity will ensure, that it can create only allowed relationships. The application is certified by ServiceNow and is provided by ins·pi for free for existing ServiceNow customers.

LUCY—a Smarter Way to Create Relationships