LUCY Release Notes

Full history of all releases and enhancements

We develop our applications in close alignment with the ServiceNow product teams and product roadmaps. The latest LUCY release is compatible with Madrid Patch 3+ and all New York releases.


In Development

The current release is in development and will be released soon.

Latest Release

Latest available release in the ServiceNow store.


Release under support. Update to latest version recommended!

Out of Support

Release is not supported anymore. Please upgrade to latest version!

Introducing New Functionality
  • Browser hierarchy view for elements where Parent field is used 
  • Introducing multi selection and drag & drop to create relationships
Updates & Improvements
  • Extending application menu with User Guide entry pointing to Knowledge Base & User Guide on ins·pi Website
Bug & Issue Fixes
  • Search results not showing correct number of results
  • Browser paging overlapping for three digit numbers
  • Open Form pointing to wrong SysID
  • Open Form not working for new elements after commit
  • Hyperlink of (i) icon to point to Knowledge Base & User Guide page
Initial release