• Click one of the buttons above to navigate to the ServiceNow store.
• Click the “Get” button for FREELUCY, or “Request Trial” button for Designer & UPM·X  in the ServiceNow store.
• Login with your ServiceNow HI-Account credentials.
• After ins·pi’s approval of your request, you can select a non-productive instance to install the trial. There is no approval required for the FREELUCY application!

IMPORTANT NOTES:

• The trial version can only be installed on non-productive instances associated with your companies ServiceNow HI-Account.
• We do not support installation on personal development instances.
• You can try the applications with your data.
• ins·pi has none access to your instance or data.
• The trial is cost free and starts with the installation date.

IMPORTANT NOTES:

• The application is downloaded as a ZIP file from the ServiceNow store. The installation can not be performed, if the maximum file attachment size too small.

To install the application on pre Madrid instances:

1. Log in to the ServiceNow instance on which you want to install the app.
2. Navigate to System Applications > Applications.
3. For Kingston release or before, click the Downloads tab. For London release, click the Not Installed tab.
4. Locate the app and click Install. The application is automatically installed onto your instance.
   NOTE: You can select the option to ‘Install with Demo Data‘ which will install the application with demo content.

To install the application from Madrid onwards:

1. Log in to the ServiceNow instance on which you want to install the app.
2. Navigate to System Applications > All Available Applications > All.
3. Search for the app you want to install.
4. Click on Install. The application is automatically installed onto your instance.
   NOTE: You can select the option to ‘Install with Demo Data‘ which will install the application with demo content.

IMPORTANT NOTES:

• The installation is completely hands-free.
• The demo data contains example content to get quickly started.

To gain maximum value of the trial period, we recommend setting up a 90 minutes free JAM session. Ideally this should happen in the beginning of the trial period.

The JAM session will provide you:

• the ability to ask questions,
• review your use-cases,
• deep-dive into features & functionality of the applications, and
• discuss next steps.

IMPORTANT NOTES:

• The JAM session or the User Guide are not replacements for a training session!
• You can find the product documentation here:
  • FREELUCY
  • Designer
  • UPM·X